We are constantly bombarded these days with messages about how to survive during these difficult times – that somehow if we just hang in there and hunker down, we’ll recover and everything will return to normal. The hard reality, though, is that organizational life is evolving on multiple fronts – financially, technologically, environmentally, politically, to name a few – and the need to adapt to those changes is greater than ever. Those unable to adjust are left behind, or worse, become obsolete.
What can organizations do to avoid such a fate? Clearly an organization’s ability to learn and implement change quickly are key, but instituting organizational change is a whole systems endeavor – everyone must play a part – and nothing will happen if the organizational culture doesn’t truly support everyone in the effort. Organizational change involves taking risks, and most employees won’t take risks unless there is a certain level of safety to do so.
Creating a collaborative environment is a basic premise for establishing learning organizations, and it is sometimes the hardest hurdle to get over in the quest for becoming a learning organization. The organizational culture is what determines the level of safety employees’ experience, and underlying assumptions, which drive behavior, create that culture. Although managing culture is a leadership function, shifting the culture cannot happen without the effort of everyone involved. The following example will help us examine this process of creating a healthy environment from both the leadership and employee levels:
A nurse manager has found out that there have been two exit interviews with RNs who have left her unit because of bullying behavior. Several long-term and full-time RNs have been implicated. Some behaviors have included not helping, excluding, talking behind backs, rolling eyes, and muttering snide remarks, all aimed at newer staff. The manager is concerned about the bullying behaviors as well as the veil of silence surrounding incidents. She suspected that the nurses who quit were unhappy, but her efforts to find out why were unsuccessful. Read the rest of this entry »

